Caring Families of CCTC
The Caring Families of CCTC is a family advisory group made up of parents and caregivers of current and former clients. The purpose of the Caring Families is to improve parent/caregiver engagement and retention in CCTC’s services, and to help direct the agency on how we could be better serving families. The members help identify barriers to access and engagement and propose ways to break down these barriers. The group currently has 10 members and meets on a bi-monthly basis to discuss progress on goals and initiatives.
Over the past three years Caring Families members have implemented initiatives to improve parental experiences with CCTC. Caring Families members volunteer at CCTC events and display dedication to the agency and the children and families we serve. In fact, two members of Caring Families members now sit on CCTC’s Quality Management Team, and are involved in the inner-workings of the agency.
Caring Families’ most recent initiative is to create a more defined literacy corner in the agency’s lobby to promote literacy, encourage parents and children to read with one another and to create structure during high traffic times.
The Caring Families are also responsible for hosting “New Family Welcomes” to help support families who are new to the agency, walk them through the services CCTC offers and what to expect. A Caring Families member speaks at each orientation to share their story of the challenges they faced with their child and how CCTC helped them. The plan is for these New Family Welcomes to eventually spread to all departments across the agency.
The Caring Families of CCTC are an invaluable asset to our organization, and help us to accomplish our goal of being trauma- informed and family-focused. The input we receive from Caring Families enables us to better meet the needs of the children and families we serve.